Sharing Kindness and Compassion through Positive Customer Experiences
Before I started my career at Central, I had very little experience being on this side of customer service interactions. While I have always strived to be kind to others, I would still get impatient or...
View ArticleAnswering the Call through Customer Service
Shortly after finishing my undergraduate studies, my husband and I moved back to my hometown where I was working as a server at a local restaurant. Though I had just started graduate school, I was...
View ArticleA Career Path You’ll Wish You Chose Sooner
When I first applied at Central, I had been looking for a stable job at a grounded and experienced company. While the job market can be somewhat unpredictable with positions available in so many...
View ArticleGreat Customer Service: Own It!
We all know that customer service is a simple thing that makes a big difference. Many companies profess to have “Great Customer Service” or “The BEST customer service in the industry!” But, what really...
View ArticleThe Spirit of Kindness in Customer Service
The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just passed, today is #GivingTuesday, and Christmas is right around the corner. The...
View ArticleGivingTuesday and Customer Service
According to their official website, GivingTuesday was created in 2012 as a simple idea: a day that encourages people to do good. GivingTuesday is now a global movement that inspires hundreds of...
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